ABOUT THE ROLE
With the move of Alex Bates to U11F Norwich, we are excited to announce an immediate opening for a Branch Rental Manager at Norwich Ber Street, U1H6.
Norwich, a historic city in Norfolk, is known for its rich cultural heritage and vibrant arts scene. It boasts excellent transport links, including regular train services to London, a comprehensive local bus network, and easy access to major roadways such as the A11, A47, and A140, making it a well-connected hub in the region.
U1H6 has a YTD fleet of 235, YTD DE Growth of 25.6%, YTD OP of £184 P/C and ESQI 3m of 76% and 6m of 82%.
We are looking for a candidate with a clear focus on employee development and customer service, as well as being able to demonstrate their operational capabilities, hunger in the marketplace and ability to drive profit.
QUALIFICATIONS
U1 Promotional Criteria applies, including but not limited to:
- Must be a current Assistant Branch Rental Manager/ Branch Rental Manager or equivalent.
- Must have Level III Line Manager approval to apply (If you are applying from out of area, your Level lll Line Manager must submit a Letter of Recommendation).
- Must have an overall performance rating of "Meets Requirements" or above on most recent performance review.
- Must have no active significant disciplinary action on file from the last 6 months.
- Must have a 3-, 6-or 12-month TSQi at or above corporate average.
TO APPLY
The closing date for applications is 18:00 PM on Tuesday 4th August 2026 and interviews will be held shortly after.
Please ensure that you send the following documents prior to the closing date:
- Your Workday Talent Card
- A letter of interest for the role is recommended
- Your most recent performance review (you can access this on Workday)
- Letter of recommendation from your Line Manager
If you have any questions regarding the role, please reach out to Area Rental Manager, Aaron Bradley on 07391419914.
For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career on the Hub.
Management of Customer Service and Operations
- Manage overall branch operations and supervise the team
- Develop overall branch business and operational strategy
- Oversee the development and maintenance of the Branch operational plan
- Manage the efforts of Branch employees in providing a high level of customer service
- Evaluate customer service performance of Branch employees
- Proactively seek process improvement to ensure high quality customer service
- Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws
Human Resource Management
- Responsible for overall training and development of all Branch employees
- Supervise, mentor, train, coach, evaluate and develop employees
- Provide continual feedback regarding employee performance; meet with employees to monitor sales goals and overall performance including monthly 1:1s
- Conduct and/or participate in the recruitment, interviewing and hiring of branch employees
- Prepare effective and timely employee reviews and oversee the review process
- Evaluate, document and confer with Management regarding employee performance
- Investigate/resolve employee complaints
- Escalate performance management where required
Sales and Marketing/Financial Performance
- Develop overall sales and marketing strategy for the Branch
- Plan for future growth of Branch
- Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
- Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
- Call on existing and potential customers to develop business
- Accompany other employees on marketing visits for training purposes
- Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection
- Supervise and train other employees regarding branch receivables
- Review and analyse reports, financial statements and billing
Fleet Management and Maintenance
- Develop overall fleet strategy for Branch
- Plan and oversee management of the fleet
U1 Promotional Criteria applies, including but not limited to:
- Must be a current Assistant Branch Rental Manager/ Branch Rental Manager or equivalent.
- Must have Level III Line Manager approval to apply (If you are applying from out of area, your Level lll Line Manager must submit a Letter of Recommendation).
- Must have an overall performance rating of "Meets Requirements" or above on most recent performance review.
- Must have no active significant disciplinary action on file from the last 6 months.
- Must have a 3-, 6-or 12-month TSQi at or above corporate average.
