We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

We are delighted to announce we are growing and have an opening for a Collections Coordinator within our Business Support Division covering our Citations & Toll Management services across UK, Ireland, Spain and France Team based in our Staines office. The division works in collaboration with multiple departments across the UK & EU on the deployment of commercial initiatives in accordance with the Company’s strategic objectives.. This is a great opportunity for those looking to further their career working in a fun and friendly environment.

The successful individual responsibilities include:

• Ensuring payments are received in line with Enterprise Mobility credit terms.
• Prioritise high value debt profiles.
• Accounts Receivable clean-up management.
• Develop and maintain relationships with customers and Enterprise Mobility contacts.
• Customer telephone contact operational plan.
• Consistent customer contact approach.
• Leverage synergies with other Enterprise collections teams.
• Equal focus on individual and team monthly targets.
• Collaborate with UK Corporate & Business Management teams to support collection efforts.
• Resolve customer queries and disputes to invoices.

The successful candidate will be required to demonstrate the following skills and attributes:

• Demonstrated ability to make decisions.
• Ability to build internal & external relationships.
• Ability to demonstrate strong customer service skills.
• Demonstrated analytical skills.
• Ability to work independently and as part of a team.
• Great communication skills (Verbal and written) and attention to detail.
• Demonstrated time management skills.
• Knowledge of Microsoft Office products, internet, and telephone skills.
• Ability to organise and present information, views, and concepts in a concise and understandable format for a variety of audiences.
• Demonstrate excellent organizational skills.
• Reliable and hard working.

Aditional Information:

Location: Staines, TW18 4HR

Salary: Competititve

Hours: 40 hours per week –  8am-5pm Mon-Fri

How to Apply

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

• The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
• If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview.
• Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. 
• Please let us know about any accommodations you may need to participate in the recruitment process